Question 1

What is FindFetcher?

Accepted Answer

FindFetcher is a Smart Shopping tool that monitors prices, availability, and listings on your behalf, so you can stop searching and get your time back. Instead of manually checking websites, you tell us what you're looking for, and we monitor it for you. When your item is available or hits your target price, we notify you immediately.

Question 2

How does FindFetcher work?

Accepted Answer

It's simple: 1) Create a "fetch" by describing what you want using text, voice, or an image. 2) We monitor prices and availability across relevant websites. 3) When we find a match or a price drop, you get notified via email.

Question 3

What can I track with FindFetcher?

Accepted Answer

You can track almost anything with a price: retail products, concert and event tickets, experiences like dining and activities, and car listings. We support 4 major categories with thousands of sources.

Question 4

Do I need to create an account?

Accepted Answer

Yes, you need an account to create and manage your fetches. Signing up is quick and only requires an email address. You can start with a 14-day Pro trial, or pick Lite, Plus, or Pro directly at signup.

Question 5

How much does FindFetcher cost?

Accepted Answer

You can start with a 14-day Pro trial to try the full feature set, or pick a plan directly at signup. After that, Lite is $3/month for 1 tracked fetch, Plus is $9/month for 5, and Pro is $24/month for 9 standard fetches plus a premium hourly slot. There is no indefinite free plan, but every plan can be cancelled anytime.

Question 6

What's the difference between Lite, Plus, and Pro?

Accepted Answer

Lite ($3/month) gives you 1 active fetch with daily monitoring. Plus ($9/month) gives you 5 fetches with daily monitoring, AI URL analysis, and the ability to add more slots at $2/month each. Pro ($24/month) offers 9 standard daily fetches plus 1 premium hourly monitoring slot, AI image analysis, calendar integration, price predictions, and the ability to add more slots ($2/mo standard, $14/mo premium).

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure payment processor Stripe.

Question 8

Can I cancel anytime?

Accepted Answer

Absolutely. You can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll continue to have access until the end of your billing period.

Question 9

What is a premium hourly slot?

Accepted Answer

The premium hourly slot lets you assign your most important fetch to run every hour instead of daily - perfect for limited-time deals or high-demand items like concert tickets. Pro users get 1 premium hourly slot they can assign to any fetch.

Question 10

How does image recognition work?

Accepted Answer

Upload a photo of any product, and our AI will identify it and search for matches. Great for finding specific items when you don't know the exact name or model. Available on Pro plan only.

Question 11

What is Run History?

Accepted Answer

Run History gives you complete transparency into every fetch execution. You can see exactly when each fetch ran, what was searched, how many matches were found, and execution times. It's our commitment to showing you exactly what we're doing on your behalf.

Question 12

What is the Wishlist feature?

Accepted Answer

The Wishlist is your personal idea bank for future fetches. Save items you want to track later, and when you're ready, convert them to active fetches with one click. Perfect for when you have more ideas than active fetch slots, or want to organise everything you're interested in tracking.

Question 13

Which websites do you monitor?

Accepted Answer

We monitor thousands of sources across all major categories including Amazon AU, eBay AU, JB Hi-Fi, Harvey Norman, Bunnings, Mitre 10, Total Tools, Sydney Tools, Rebel, Anaconda, BCF, Temple & Webster, Ticketmaster, Ticketek, Eventbrite, OpenTable, Dimmi, Carsales, CarsGuide, and many more. Our philosophy is one fetch, every retailer: when you create a fetch we search across the retailers that actually sell that product, not a fixed shortlist.

Question 14

How quickly will I be notified when a match is found?

Accepted Answer

Lite and Plus users get daily checks; Pro users get daily checks plus 1 premium hourly slot. To keep your inbox useful we deduplicate notifications: once you have been alerted to a specific listing at a specific price, we will not send the same alert again for 7 days unless the price drops by more than 2%.

Question 15

What if FindFetcher misses something?

Accepted Answer

No automated system is perfect, and flash sales can sell out between check intervals. We also deliberately filter out low-confidence results: listings without a verifiable price, brand or product-type mismatches, listing or category pages that do not link to a buyable item, and prices that diverge wildly from the typical range are all suppressed so you do not get junk in your inbox.

Question 16

What countries do you support?

Accepted Answer

FindFetcher is proudly Australian! We're launching in Australia first, monitoring local retailers, event venues, and services. International expansion is on our roadmap for the future.

Question 17

How do I contact support?

Accepted Answer

You can reach us at joey@findfetcher.com.au. Lite and Plus users typically receive a response within 24-48 hours. Pro users get priority support with responses within 12 hours.

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